Revenue empowers reps at Kelly Benefits to Exceed Quota by up to 120%

Highlights

• 70% more conversations with decision makers from calls
• Reps ramp to full productivity 33% faster
• Moments™ empowers managers to “be everywhere at once.”

The Challenges

Kelly Benefits is one of the nation’s largest and fastest growing providers of benefits administration and technology, broker and consulting services, payroll solutions and other comprehensive tools and strategies for companies of all sizes. When the Covid-19 pandemic hit, Kelly Benefits needed a telephony solution that would not only empower remote reps to connect with more key decision makers, but also uncover deeper insight into the conversations that sales and customer service reps were having with buyers.

In addition, managers constantly felt like they “had to be everywhere at once”, and found it difficult to know who needs coaching, why they need coaching and how to coach them.

The Solution

Kelly Benefits decided to implement the Revenue.io platform because it could empower them to solve sales engagement, coaching, insight and more from within one single platform. According to Kelly Benefits Head of Sales and Marketing Nick Rossi, “One of the top reasons we selected Revenue.io is that it could achieve in one solution what we were previously utilizing many different platforms to accomplish.” By consolidating solutions, Kelly Benefits could streamline training processes which supports faster onboarding time.

The RingDNA Global Communications Hub empowers reps to dial and have more conversations with key decision makers. And since calls, dispositions and other crucial data points are automatically logged in Salesforce, managers can gain a real-time view of reps’ activities and outcomes even when reps are working remotely.

Conversation AI empowers Kelly Benefits to scale the expertise of top performers. “Conversation AI has given us the ability to coach new hires with the best practices of our top producers,” stated Rossi. “We’ve seen a big decrease in ramp time as a result.”

With Moments™ , managers at Kelly Benefits can empower reps with real-time contextual guidance. “We can serve key business data that helps our reps better serve our clients and ensure that we provide an exceptional client experience,” stated Rossi. “Our managers can finally be ‘everywhere at once’.”

“With Moments™ we can serve key business data that helps our reps better serve our clients and ensure that we provide an exceptional client experience. Our managers can finally be everywhere at once.”
-Nick Rossi, Head of Sales and Marketing, Kelly Benefits

The Results

Thanks to RingDNA, reps at Kelly Benefits are having 70% more calls with key decision makers every month. The Revenue.io platform has also led to a 33% decrease in rep onboarding time.

With increases in productivity, real time guidance and more impactful coaching, reps are also seeing major bottom-line results. “One rep that was struggling before implementing Revenue.io, exceeded quota by 120% this year.”